Consulting

Everyone is an expert in communication but not everyone knows how to plan and manage communications.

We help by bringing to bear experience running communications teams and our knowledge of best practice developed over many years.

Specifically we help clients answer questions such as:

• What role should internal communication play in our organisation?
• How do we integrate our communications internally and externally;
• How do we work with public affairs, branding, digital and financial communications?
• How do we understand our audiences better?
• How do we define our messages?
• What channels and processes do we need?
• How do we evaluate our communications?
• Which function should own internal communication?
• What skills do we need in the team?

We look at what needs to be said as well as how to say it. And although we know about digital tools we’re not obsessed with them – if you don’t need the latest hot gadget we’ll tell you so.

In recent years our team has advised on:

• The role and reporting line of a team at an international electronics company
• The size and objective of the communications function at a world-leading university
• The skills needed in the communication team of an energy company
• The resources needed to run employee communication in a Swiss financial institution
• The channels needed in an international relief agency
• The evaluation approach needed in a transport company
• Post-merger planning in a travel company